Frequently Asked Questions
Everything you need to know about Spark Paws gear.
How do I determine the right size for my dog?
We recommend measuring your dog's chest girth and neck circumference. Please refer to our detailed Size Guide located on each product page to find the perfect fit based on your pet's specific measurements.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Are your products machine washable?
Most of our hoodies and knitwear are machine washable on a gentle cycle with cold water. We recommend air drying to maintain the integrity of the fabric and prevent shrinkage.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.